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Reggie no longer has to depend on Outlook alerts, manual spreadsheets and sticky notes to keep up with the various payer schedules and rules, eligible products and preferred resupply method for patients. He uses dynamic campaigns to automate it all for each patient, including the ability to track any additional documentation.
By eliminating the repetitive tasks required to keep a manual system audit-proof and HIPAA-compliant, your business not only knows who needs outreach each day but now has the time to troubleshoot issues that typically prevent patients from complying with their therapies. And that means Reggie can relax knowing that nothing’s slipping through the cracks.
Improved outcomes, opportunities for more revenue and peace of mind. What more could you ask for?
Find out with the 7 must-haves.
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Between voicemails, hang-ups and fielding inbound calls, Reggie’s routine varied from unpredictable at best to unproductive at worst. And with a lack of options to initiate their own orders at regular intervals, patients didn’t fare much better.
But with an automated resupply solution, Reggie now connects with patients the way they prefer. In fact, the system offers 7 personalized channels from low-cost touchpoints like generated email and automated voice to guided calling, portal alerts, patient app prompts, text messaging and scheduled ordering.
As a result, patients feel empowered to take ownership of their resupply needs, and Reggie has seen a nearly 10% spike in retention.
What could this kind of multi-channel outreach do for you?
"7 steps to sensational: multiple methods of resupply outreach" tells you.
An added bonus to all the new modalities that Reggie can offer his patients is a live-calling service. This dedicated call center operation offers US-based experts to handle his growing call list, guiding patients through their resupply ordering, equipment troubleshooting and therapy follow up.
This allows Reggie to reprioritize his time and streamline his day-to-day tasks like quickly approving resupply orders for shipment and accessing clinical notes and resolving any issues.
Trained experts handle the calls, Reggie focuses on the clinical, and it’s all tracked on a comprehensive dashboard. And it can work for you, too.
"4 reasons to add live calling to your resupply repertoire" explains how.
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It’s no secret that automation improves the customer experience for sleep therapy resupply, but Reggie manages patients in other HME segments, too. Manual methods for tracking, contacting and scheduling just couldn’t keep up with these additional disease states, and neither could he.
Reggie found what benchmarking data shows – providers using an automated patient contact system for resupply see an average 37% jump in revenue per order. Instead of seeing his day derailed, he’s able to easily manage multiple disease state resupply streams – like incontinence, diabetic supply and enteral nutrition – without overloading existing staff.
Reoccurring supply orders, comprehensive care and more revenue.
Find out how in this report from HME Business.
“Guesstimating” analytics and results just isn’t enough anymore, but that’s all that Reggie could expect with a manual resupply management system. With Brightree ReSupply Analytics, he no longer has to stay late to run reports by hand or track key metrics.
With advanced analytics, he just logs into a customized dashboard for a 30,000-foot overview of patient and provider data or a quick drill down to the department level. It’s continually scrubbed and updated so you always know the real deal.
Reggie’s plugged in to make informed decisions with the resupply line. You can be, too.
Analytics expert tells you how.
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For Reggie, it’s all about the patients and the business. And he’s already seen consolidated workflow, reduced manual work and minimized errors.
What will it take for you to get started?
Our ebook lays out the top 5 challenges most of you are facing, but, most importantly, the top 5 fixes.
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